The hotel was in a quiet location, the pool was nice.
Unfortunately our room was very disappointing. In our first room the AC was not working. Maintenance came to fix it, there was a slight improvement but still not great. Then whilst opening the shower door, the door fell off the wall. This looks like it was because the door had not been maintained. This is not what you would expect in any establishment - let alone a 4* hotel. It also had the potential to be very dangerous, luckily I was strong enough to hold the weight of the door before assistance came. The hotel moved us to a new room and gave us a nice selection of food in our new room which was nice gesture although we would have expected more. The AC in the new room worked well so the room change was welcome. Unfortunately, the fridge in the room was leaking internally so we had to throw away food that we were storing in there as it became damp from an internal leak. One of these occurrences we could probably accept but to have three issues with repairing is not what I expect from Accor. The hotel needs serious maintenance!
訪客用戶
好友出遊
高級雙床房(帶梳化床)
入住於2025年09月
2.7
評價於:2025年09月21日
Very poor management of the hotel itself. Our room said swimming pool view when we booked it, only to find there is no swimming pool view for our room type (which is a shame because it says on the booking). Bathroom was not to standard as the sink was getting blocked often. Toiletries were inadequate. Not a good choice, please consider alternatives
匿名用戶
好友出遊
高級雙床房(帶梳化床)
入住於2025年09月
4.0
評價於:2025年10月12日
Fidèle client du Novotel Hivernage depuis longtemps, j’apprécie toujours son emplacement parfait à Marrakech, calme et central à la fois. Cependant, mon dernier séjour en septembre m’a déçu : l’hôtel a vieilli, le service et le petit-déjeuner ne sont plus à la hauteur, et les espaces extérieurs mériteraient d’être rafraîchis. J’espère que des rénovations seront prévues pour redonner à l’établissement le niveau qu’il avait auparavant.
Hotel bien placé. A moins de 2 km de la grande place
SchaalB
獨自出遊
高級雙床房(帶梳化床)
入住於2024年09月
4.7
很棒
評價於:2024年10月01日
J’aime beaucoup cet hotel, les chambres sont vraiment bien agencée avec la climatisation ou chauffage et internet performant. Personnel professionel et agréable, restaurant et piscine au top. Le meilleur emplacement de Marrakech, au coeur du quartier Hivernage. A faire et a refaire pour un prix bien moindre que tous les autres hotels aux alentours.
All good but when first came, the receptionist self busy and i waited long for chek in. And then must self fill form.
The breakfest is so good and the service too.
Grigorii Belov
好友出遊
高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年01月
4.0
評價於:2025年01月06日
The location is perfect, quite close to all the attractions. The hotel is a little old, shower and bath are tired. Shower gel and shampoo are very basic, sometimes no shampoo were provided. Breakfast is ok, but quite unpredictable - everyday there was lacking something new. Overall - nice value for money, but not really meets expectations from Novotel.
PatrickWu0816
商務出差
高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年07月
4.5
很好
評價於:2025年07月29日
房型有些陳舊了,但是位置很好,周邊酒店很多很方便安全
訪客用戶
夫妻/情侶出遊 城側高級房,配雙人床和沙發
入住於2025年07月
3.7
評價於:2025年07月13日
The hotel was in a quiet location, the pool was nice.
Unfortunately our room was very disappointing. In our first room the AC was not working. Maintenance came to fix it, there was a slight improvement but still not great. Then whilst opening the shower door, the door fell off the wall. This looks like it was because the door had not been maintained. This is not what you would expect in any establishment - let alone a 4* hotel. It also had the potential to be very dangerous, luckily I was strong enough to hold the weight of the door before assistance came. The hotel moved us to a new room and gave us a nice selection of food in our new room which was nice gesture although we would have expected more. The AC in the new room worked well so the room change was welcome. Unfortunately, the fridge in the room was leaking internally so we had to throw away food that we were storing in there as it became damp from an internal leak. One of these occurrences we could probably accept but to have three issues with repairing is not what I expect from Accor. The hotel needs serious maintenance!
訪客用戶
好友出遊 高級雙床房(帶梳化床)
入住於2025年09月
2.7
評價於:2025年09月21日
Very poor management of the hotel itself. Our room said swimming pool view when we booked it, only to find there is no swimming pool view for our room type (which is a shame because it says on the booking). Bathroom was not to standard as the sink was getting blocked often. Toiletries were inadequate. Not a good choice, please consider alternatives
匿名用戶
好友出遊 高級雙床房(帶梳化床)
入住於2025年09月
4.0
評價於:2025年10月12日
Fidèle client du Novotel Hivernage depuis longtemps, j’apprécie toujours son emplacement parfait à Marrakech, calme et central à la fois. Cependant, mon dernier séjour en septembre m’a déçu : l’hôtel a vieilli, le service et le petit-déjeuner ne sont plus à la hauteur, et les espaces extérieurs mériteraient d’être rafraîchis. J’espère que des rénovations seront prévues pour redonner à l’établissement le niveau qu’il avait auparavant.
Hotel bien placé. A moins de 2 km de la grande place
SchaalB
獨自出遊 高級雙床房(帶梳化床)
入住於2024年09月
4.7
很棒
評價於:2024年10月01日
J’aime beaucoup cet hotel, les chambres sont vraiment bien agencée avec la climatisation ou chauffage et internet performant. Personnel professionel et agréable, restaurant et piscine au top. Le meilleur emplacement de Marrakech, au coeur du quartier Hivernage. A faire et a refaire pour un prix bien moindre que tous les autres hotels aux alentours.
All good but when first came, the receptionist self busy and i waited long for chek in. And then must self fill form.
The breakfest is so good and the service too.
Grigorii Belov
好友出遊 高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年01月
4.0
評價於:2025年01月06日
The location is perfect, quite close to all the attractions. The hotel is a little old, shower and bath are tired. Shower gel and shampoo are very basic, sometimes no shampoo were provided. Breakfast is ok, but quite unpredictable - everyday there was lacking something new. Overall - nice value for money, but not really meets expectations from Novotel.
訪客用戶
夫妻/情侶出遊
城側高級房,配雙人床和沙發
入住於2025年07月
訪客用戶
好友出遊
高級雙床房(帶梳化床)
入住於2025年09月
匿名用戶
好友出遊
高級雙床房(帶梳化床)
入住於2025年09月
Yongyuandeninghai
獨自出遊
城側高級房,配雙人床和沙發
入住於2025年07月
BOBEE
家庭出遊
城側高級房,配雙人床和沙發
入住於2025年04月
SchaalB
獨自出遊
高級雙床房(帶梳化床)
入住於2024年09月
M417533****
夫妻/情侶出遊
高級雙床房(帶梳化床)
入住於2024年10月
匿名用戶
家庭出遊
高級雙床房(帶梳化床)
入住於2024年10月
Grigorii Belov
好友出遊
高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年01月
PatrickWu0816
商務出差
高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年07月
訪客用戶
夫妻/情侶出遊 城側高級房,配雙人床和沙發
入住於2025年07月
訪客用戶
好友出遊 高級雙床房(帶梳化床)
入住於2025年09月
匿名用戶
好友出遊 高級雙床房(帶梳化床)
入住於2025年09月
Yongyuandeninghai
獨自出遊 城側高級房,配雙人床和沙發
入住於2025年07月
BOBEE
家庭出遊 城側高級房,配雙人床和沙發
入住於2025年04月
SchaalB
獨自出遊 高級雙床房(帶梳化床)
入住於2024年09月
M417533****
夫妻/情侶出遊 高級雙床房(帶梳化床)
入住於2024年10月
匿名用戶
家庭出遊 高級雙床房(帶梳化床)
入住於2024年10月
Grigorii Belov
好友出遊 高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年01月
PatrickWu0816
商務出差 高級房,配1張雙人床和1張梳化床,可俯瞰游泳池
入住於2025年07月